Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative
Assist WorldVerified company
South Africa
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
South Africa
EnglishMid level
About the role
Fully remote customer service role handling phone, email and chat support for a manufacturing or distribution company, including order and delivery enquiries. Requires 2+ years of customer service experience and a Monday–Friday schedule of 7:00 AM–3:30 PM Central Time.
What you'll do
- Answer incoming calls promptly
- Respond to customer emails within about 2 hours
- Handle live chat enquiries within 1–2 minutes
- Resolve customer questions and escalated issues
- Provide accurate product, lead-time and delivery information
- Coordinate with internal teams and vendors
- Monitor and expedite shipments
- Follow up on customer enquiries
What you'll need
- High School Diploma or GED
- 2+ years of customer service experience
- Excellent verbal and written communication
- Strong problem-solving skills
- Ability to prioritize and manage multiple tasks
- Comfortable in a fast-paced environment
- Work independently and within a team
- Computer, 2 monitors, headset and other equipment
Skills
Phone, email and chat supportCustomer relationship buildingEscalated issue handlingOrder and delivery trackingProblem-solvingAttention to detailERP systemsManufacturing or distribution experience
Benefits
100% remote$50 birthday bonus$200 testimonial bonus$500 monthly raffleNo tracker
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