Customer Service Advisor ‑ Shaw 2026

A call-center customer support role handling inbound and outbound calls and online inquiries to resolve routine product and service problems. It is an entry-level, on-site position in Mandaluyong City, Philippines, with rotating shifts and a high-production environment.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer problems about products and services
• Clarify customer requirements and use decision-support tools
• Meet contractual KPIs
• Document and notate accounts accurately
• Offer additional products or services
• Refer inquiries to published materials or senior staff
• Participate in customer satisfaction improvement activities

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to effectively communicate in writing and verbally
• Dependable with strong attention to detail
• Ability to rotate shifts as needed
• Works well in a team and independently
• Tolerance for repetitive, high-production work

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.