Bridgetowne Customer Care Specialist iRecruit Engage 2026

A full-time customer care role in Quezon City handling inbound and outbound calls plus internet inquiries, resolving routine product or service problems. It is an entry-level position with rotating shifts and a focus on meeting KPIs and documenting customer interactions.

• Handle inbound calls, outbound calls, and internet inquiries
• Meet contractual KPIs
• Clarify customer requirements and provide resolutions
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and notate accounts accurately
• Track and retrieve information in call tracking database
• Offer additional products and/or services

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.