Taking applicationsVoice Support·Posted 15h ago
Support Associate ‑ English & Mandarin (Foshan, China)
AgodaVerified company
Foshan, China
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Foshan, China
EnglishMandarinEntry level
About the role
Customer support role handling hotel, flight, activity and other Agoda inquiries by phone, email and messaging for guests and partners. It requires English and Mandarin, 24/7 rotating shifts, and is based in Foshan, China under a hybrid work model.
What you'll do
- Deliver customer service via phone, email and messaging
- Support guests and partners across hotel, flight and activity products
- Handle a high volume of customer inquiries
- Improve customer service through self-service initiatives and product experiments
- Identify work process improvements
- Maintain communication with team leaders and managers
- Take ownership of customer issues, pricing and invoice queries
- Perform office-based administrative duties when required
What you'll need
- Excellent spoken and written English and Mandarin
- Customer service skills including empathy, patience and consistency
- Excellent listening and communication skills
- Minimum typing speed of 35 words per minute
- Willingness to work 24/7 rotating shifts including holidays and weekends
- Ability to work independently and in a team
- High integrity and confidentiality
- Fast-paced work environment adaptability
Skills
Customer serviceEnglish communicationMandarin communicationActive listeningCritical thinkingAttention to detailTyping 35 WPMProblem ownership
Benefits
Hybrid work modelWFH allowanceStaff booking discountCareer growthHealth insuranceEmployee well-being programs
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