Taking applicationsVoice Support·Posted 14h ago
Customer Service Executive (Work From Home – Sarawak)
SummitNextVerified company
Malaysia
Pay
$2.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Malaysia
EnglishMalayEntry level
About the role
Customer service role for a logistics-focused BPO, handling calls and emails, resolving complaints, and recording cases in an internal system. It is full-time, rotational-shift, work-from-home, and open only to candidates based in Sarawak, Malaysia, with pay of RM1,800 per month plus up to RM150 KPI allowance.
What you'll do
- Respond to customer inquiries via calls, emails, and other contact tools
- Resolve customer complaints to achieve high customer satisfaction
- Record and submit customer complaints using the internal system according to SOP
What you'll need
- Diploma and above
- Excellent English and Malay communication skills
- Must be based in Sarawak and able to work from home
- Stable internet connection required
- 1–2 years BPO experience is an added advantage
- Customer-oriented mindset
- Proficiency in office software and computer operation
- Able to work in a fast-paced environment and under pressure
Skills
Customer serviceEnglish communicationMalay communicationComplaint resolutionOffice softwareComputer operationTeamworkTime management
Benefits
EPF, SOCSOBirthday LeaveAnnual Leave, Maternity Leave, Parental LeavePerformance bonusCareer growthProfessional development
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