Taking applicationsVoice Support·Posted 8d ago
Customer Service Representative (People with Disabilities)
NowPayVerified company
Hybrid — Cairo, Egypt
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Cairo, Egypt
ArabicMid level
About the role
A full-time customer service representative role at NowPay in Cairo, handling inbound and outbound calls, customer inquiries, complaints, and tickets. It is a hybrid position open to candidates with mild motor disabilities, with medical and social insurance and salary-advance options.
What you'll do
- Answer incoming calls and make outgoing calls
- Handle customer inquiries and provide solutions
- Follow approved customer service procedures and scripts
- Process complaints and clarify required information
- Inform customers about products, services, and new features
- Ensure high customer satisfaction
- Follow up and close customer tickets within SLA
What you'll need
- Excellent communication skills
- Clear military conscription status
- Integrated services card (5%)
- One to three years of experience
- Strong telephone communication and active listening skills
- Familiarity with CRM systems
- Previous customer service experience
- Record of achieving KPIs and targets
Skills
CommunicationTelephone communicationActive listeningCustomer relationship managementCRM systemsTime managementPrioritizationMultitasking
Benefits
Salary advanceHybrid workMedical insuranceSocial insuranceSocial eventsWell-being programs
About NowPay
NowPay is a FinTech company that focuses on improving the financial-wellness of corporate employees. We enable employees to get paid at any point in time during the month.
Fintech51-200 employeesHQ: Cairo, Egypt
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