Customer Service Representative with German
ConcentrixVerified company
Tbilisi, Georgia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Tbilisi, Georgia
About the role
A customer service representative role handling inbound and outbound calls, chats and emails for a Concentrix client, with support delivered in German. It is a hybrid position based at the company's Tbilisi office, offering paid training, medical and life insurance, and performance bonuses.
What you'll do
- Resolve customer inquiries via phone, email and chat
- Document customer interactions in internal systems
- Follow client and company procedures
- Collaborate with other departments on complex issues
- Meet performance metrics and quality standards
What you'll need
- Proven customer care or service experience
- C1 fluency in German (spoken and written)
- English is a plus
- Strong service mindset
- Calm and resilient under pressure
- Ability to learn new tools quickly
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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