Customer Service Advisor ‑ San Lazaro XTRA 2026

A full-time customer service advisor role based in Manila, Philippines, handling inbound and outbound calls and internet inquiries to resolve routine product or service issues. It is an entry-level support position that may require rotating shifts and offering additional products or services to customers.

• Handle inbound and outbound calls and internet inquiries
• Clarify customer requirements and provide resolutions
• Greet customers courteously and professionally
• Document accounts accurately in call tracking systems
• Offer additional products and services
• Meet contractual KPIs
• Respond to inquiries using published materials or senior staff
• Participate in customer satisfaction improvement activities

• High school diploma
• Three to six months relevant experience preferred
• Strong computer navigation and PC knowledge
• Ability to communicate written and verbally
• Dependable with attention to detail
• Ability to multitask and adapt quickly
• Ability to work independently and as a team member
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.