Taking applicationsVoice Support·Posted 14h ago
Customer Service Junior (Pharma and Sales experience)
SGSVerified company
Muntinlupa, NCR, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Muntinlupa, NCR, Philippines
EnglishEntry level
About the role
Junior customer service and data-entry role at SGS in Muntinlupa, Philippines, combining LIMS data entry with front-line customer support. It requires at least one year of data-entry and customer-service experience, strong Excel skills, and English at B2/C1; the role is hybrid/onsite in the Philippines, not remote.
What you'll do
- Enter and validate data in LIMS
- Register jobs and maintain customer database
- Serve as first point of contact for customers
- Record customer activity in internal databases
- Resolve customer concerns and complaints
- Respond to technical queries
- Meet lab deadlines and escalate delays
- Support quality and efficiency improvements
What you'll need
- At least one year of data entry and customer service experience
- English B2 or C1 level
- Strong MS Excel skills
- Detail-oriented
- High integrity
- Ability to learn new computer programs
- Teamwork and cooperation
- Customer awareness and service
Skills
Data entryCustomer serviceMS ExcelLIMS/database systemsWritten and verbal EnglishAttention to detailIssue resolutionData quality verification
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