Specialist, Partner Success ‑ Bilingual (Mexico City Downtown Insurgentes)
ConcentrixVerified company
Mexico City Downtown Insurgentes
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Mexico City Downtown Insurgentes
About the role
A Partner Success Specialist role focused on enabling sales through channel partners, improving retention, and managing partner relationships for an assigned territory. It requires bilingual English and Mexican Spanish and is based in Mexico City.
What you'll do
- Manage relationships with strategic channel partners
- Support sales through channel partners
- Improve customer retention and revenue growth
- Conduct monthly and quarterly consultative reviews
- Create talk tracks and identify at-risk customers
- Manage channel escalations and coordinate resolution
- Guide partner calls and deliver sales training
- Handle high-volume customer contacts by phone and email
What you'll need
- English required
- Mexican Spanish required
- Based in Mexico City
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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