DSP Support Specialist, WW DSP Help
AmazonVerified company
Visakhapatnam, Andhra Pradesh, IND, India
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Visakhapatnam, Andhra Pradesh, IND, India
About the role
Amazon is hiring a DSP Support Specialist to review, triage, and resolve complex customer cases, including direct customer responses and routing to appropriate teams. The role requires 4+ years of customer service or case management experience and fluent English, with a focus on high-volume case handling and SOP-driven resolution.
What you'll do
- Review incoming cases and complex customer inquiries
- Triage and route cases to resolution teams or escalation paths
- Respond directly to customer inquiries using SOPs
- Resolve escalated or complex cases with cross-functional coordination
- Document case notes, resolution details, and routing decisions
- Update and improve SOPs based on handled cases
What you'll need
- 4+ years customer service or case management experience
- Strong written communication skills
- Ability to assess case complexity and make routing decisions
- Experience in high-volume, fast-paced environments
- Attention to detail and quality focus
- Comfortable working independently with minimal supervision
- Bachelor's degree or equivalent work experience
- Fluent in English
Skills
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
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