Taking applicationsVoice Support·Posted 15h ago
Customer Experience Representative ‑ German speaker
BrevoVerified company
France, India
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
France, India
GermanEntry level
About the role
Customer support role resolving German-speaking clients' questions by email and phone for Brevo's CRM and email marketing platform. The job is listed in France and India, with office-based collaboration, relocation assistance, and benefits such as meal vouchers and health coverage.
What you'll do
- Resolve client tickets via email and phone
- Address client questions and problems promptly
- Handle challenging customers and escalate complex issues
- Report, analyze, and resolve system and operational issues
- Grow client relations and work with the tech team to identify bugs
- Master emailing best practices and the Brevo platform
- Develop understanding of email marketing technical aspects such as DNS records and the Brevo API
What you'll need
- Fluent German mandatory
- Customer focused
- At least first experience in customer management focused on retention
- Experience in Customer Success, Customer Service, or Customer Support
- Familiarity with email marketing is a plus
- SaaS experience is a plus
- Ability to join a fun and relaxed office culture
Skills
Customer supportEmail and phone supportCustomer retentionCustomer successEmail marketingDNS and API basicsSaaSProblem solving
Benefits
Paid time offHealth insuranceRemote-friendly setupHome workspace budgetRelocation assistanceMeal vouchersPublic transport reimbursementLearning courses
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