Advisor I, Customer Service – Filipino

This is an entry-level customer service advisor role handling inbound calls, outbound calls, or internet inquiries and resolving routine customer problems. It is based in Kuala Lumpur, Malaysia, and requires Filipino-language customer support.

• Meet contractual customer service KPIs
• Clarify customer requirements and provide resolutions
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Prepare accurate work and notate accounts
• Offer additional products or services
• Track, document, and retrieve information in call tracking database
• Refer customer inquiries to published materials or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking and adapting to changes quickly
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.