Customer Service Specialist | Active Collections
ConcentrixVerified company
Sao Paulo, 906 Barra Funda, Brazil
Pay
$2–$2.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Sao Paulo, 906 Barra Funda, Brazil
About the role
Customer Service Specialist handling voice, chat and email for active collections at Concentrix in São Paulo. It is an on-site full-time role with paid training, a 6x1 schedule and fixed Sundays off.
What you'll do
- Assist customers via voice, chat and email
- Provide humanized customer service
- Handle active collections
- Create a positive customer experience
- Use simultaneous systems while serving customers
What you'll need
- Complete high school education
- Experience in multichannel service (voice, chat and email)
- Good typing skills
- Ability to work with simultaneous systems
- Commitment to humanized service
- Sales or retention experience is a plus
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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