CSR | New Cairo | B2+ English level | Launching
Teleperformance (TP)Verified company
On-site — New Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
New Cairo, Egypt
About the role
Full-time on-site customer service representative role in New Cairo handling inquiries across channels and resolving customer issues. It requires B2+ English and involves training on new processes, tools, and AI-enabled systems during a launch phase.
What you'll do
- Handle customer inquiries through various channels
- Provide product and service information
- Resolve customer issues
- Log interactions in the system
- Follow established procedures
- Escalate complex cases
- Meet performance targets
- Participate in training sessions
What you'll need
- B2+ English level
- Ability to work on-site in New Cairo
- Reliable full-time attendance
- Comfort with digital tools and CRM systems
- Fast-paced environment adaptability
- Team-oriented mindset
- High school diploma or equivalent
- Customer service experience beneficial but not mandatory
Skills
About Teleperformance (TP)
TP (formerly Teleperformance) is one of the world's largest customer-experience and business-services companies, operating in close to 100 countries. In Egypt it runs large multilingual contact-centre hubs in Greater Cairo (New Cairo and the Maadi/Katameya area), expanded by the 2023 acquisition of Majorel's Egyptian operations, and hires heavily for English and European-language customer service, sales and workforce-management roles.
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