Customer Service Advisor ‑ Salé ‑ French Speaking
ConcentrixVerified company
Sale, Morocco
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Sale, Morocco
About the role
Customer service advisor role based in Salé, Morocco, answering customer questions by phone, email and chat and resolving complaints in French. Concentrix offers language and performance bonuses, health insurance, flexible hours and remote work after an integration period.
What you'll do
- Answer customer questions by phone, email or chat
- Identify and handle requests or complaints
- Provide personalized solutions to build customer loyalty
- Share customer feedback to improve services and processes
What you'll need
- Perfect command of French, written and spoken
- Excellent communication skills
- Organized, autonomous and positive attitude
- Proficient with digital tools
- Curiosity to adopt new technologies
- Enthusiastic about challenges
- Passionate about customer satisfaction
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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