Taking applicationsVoice Support·Posted 14h ago
Customer Support Advocate (North America ‑ Remote)
Hospitable.comVerified company
United States, Australia
Pay
$37–$46/hr
Job type
Full-time · Remote
Hours
US hours
Location
United States, Australia
Open to people in the United States
EnglishMid level
About the role
A remote customer support role for a short-term rental SaaS, handling technical troubleshooting, onboarding, and product questions via chat, email, and Zoom. It requires 3+ years of SaaS technical support and follows a five-day schedule covering North American timezones, with possible weekend coverage.
What you'll do
- Troubleshoot complex technical issues
- Onboard customers and answer product questions
- Support customers via live chat, email, and Zoom
- Create bug reports for engineering
- Create video and written educational content
- Act as a feature champion for user needs
- Collaborate on support best practices
What you'll need
- 3+ years in technical support for B2B or B2C SaaS
- Keen eye for detail
- Eagerness for constant improvement
- Comfortable adapting to frequent product changes
- Excited to learn a deeply technical product
- Cares about team and company impact
- Airbnb or short-term rental experience a plus
Skills
Technical troubleshootingLive chat supportEmail supportZoom customer callsBug reportingCustomer onboardingContent creationSaaS product knowledge
Benefits
Paid time offParental leaveMental health supportCompany equityPerformance bonusPaid in USD
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.