Taking applicationsVoice Support·Posted 14h ago
Customer Service Representative (Night Shift) ‑ English + European Languages
NuitéeVerified company
Barcelona, Spain
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Barcelona, Spain
EnglishMid level
About the role
Nuitée seeks an experienced overnight customer service representative to handle urgent travel disruptions and escalations via phone, email and chat. The full-time role is listed in Barcelona and offers a 25% salary premium for night shifts.
What you'll do
- Handle emergency and urgent customer inquiries via phone, email and chat
- Resolve escalated issues and provide timely solutions
- Coordinate with internal teams, hotels, airlines and partners on travel disruptions
- Maintain accurate incident and resolution records
- Monitor and track emergency cases to meet SLAs
- Contribute to process improvements for the Emergency Team
What you'll need
- At least 3 years of customer service experience
- Fluent English
- Additional European language is a strong advantage
- Experience handling escalations and urgent situations
- Calm under pressure and able to make sound decisions
- Clear professional communication across phone, email and chat
- Highly organized and detail-oriented
- Experience with Zendesk or similar CRM tools
Skills
Customer serviceEscalation handlingPhone, email and chat supportZendesk or similar CRMTravel or hospitality supportProblem-solvingClear communicationOrganization
Benefits
25% night shift salary premium
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