Customer Service Agents ‑ Spanish ‑ Mexico City

Inbound and outbound call center customer service role handling routine product and service questions for client programs. It is an on-site position at Concentrix's Mexico City office requiring Spanish and intermediate-to-advanced English, with monthly performance incentives.

• Interface with customers via inbound calls, outbound calls, or internet channels
• Provide customer service support and resolve routine product or service problems
• Maintain a pleasant, professional tone in all customer contacts
• Adapt to constant changes and shift rotation as needed

• High School diploma or equivalent
• Intermediate to Advanced English level
• Courteous with strong customer service orientation
• 6 months minimum call center customer service experience (desired)
• Ability to work under constant change
• Ability to work shift rotation as needed
• Based in Mexico City (Insurgentes Sur)

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.