Customer Service Advisor ‑ PH North 2025

This is a full-time customer service advisor role based in Quezon City, Philippines, handling inbound and outbound calls and internet inquiries. The job focuses on resolving routine customer problems, documenting interactions, and offering additional products or services, with shift rotation as needed.

• Handle inbound and outbound calls and internet inquiries
• Resolve routine customer problems about products or services
• Clarify customer requirements and use decision-support tools
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document accounts and track information in a call database
• Offer additional products or services
• Improve customer satisfaction and business performance

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Multitasking and adaptability
• Ability to rotate shifts as needed
• Teamwork and independent work

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.