Taking applicationsVoice Support·Posted 14h ago
Customer Success Associate (Part‑Time)
United States
Pay
Not listed
Job type
Part-time · Remote
Hours
US hours
Location
United States
Open to people in the United States
EnglishEntry level
About the role
Part-time remote Customer Success Associate role handling incoming phone and email requests, triaging issues, resolving Tier 1 support questions, and escalating complex cases. The job is queue-based at a dental AI company and requires living on the US East Coast and working East Coast business hours.
What you'll do
- Act as first point of contact for customer inquiries via calls and emails
- Assess customer needs and route complex issues to CSM or Technical Support
- Resolve Tier 1 issues such as password resets, basic navigation, and billing inquiries
- Maintain accurate customer records and notes in the CRM
- Learn Pearl’s provider-focused product offerings to educate customers
- Identify common pain points and report feedback to the broader team
What you'll need
- Based on the US East Coast
- Available to work East Coast business hours
- Customer-first mentality
- Ability to manage high-volume tickets efficiently
- Clear, professional, empathetic communication
- Comfort with browsers, spreadsheets, and learning new software
- Adaptability in a remote, fast-paced environment
- Curiosity about AI and automation tools
Skills
Customer supportQueue managementTriage and escalationCRM data entryClear communicationTechnical aptitudeAI/LLM tool adoptionProblem-solving
Benefits
Ongoing training and developmentCareer growthCollaborative work environmentCompetitive hourly compensation
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