Call Agent (Solid B2 English)
e& CX Solutions EgyptVerified company
On-site — Maadi, Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Maadi, Cairo, Egypt
About the role
Full-time, on-site call agent role in Maadi, Cairo handling inbound and outbound customer calls, resolving issues, and documenting interactions. It requires at least B2 English and flexibility for shifts, weekends, and holidays; no pay or benefits are stated.
What you'll do
- Handle inbound and outbound customer calls
- Respond to customer inquiries
- Resolve customer issues
- Provide accurate product and service information
- Document interactions in company systems
- Follow established scripts and guidelines
- Meet call handling and customer satisfaction targets
- Escalate complex cases to the appropriate team
What you'll need
- English at minimum B2 level
- Clear pronunciation and active listening
- Customer service and problem-solving skills
- Basic computer literacy
- Ability to work on-site in El Maadi El Gadida
- Flexibility to work shifts, weekends, and holidays
- High school diploma or equivalent
- Professional attitude and resilience under pressure
Skills
About e& CX Solutions Egypt
e& CX Solutions Egypt, part of the e& (etisalat) CX Solutions family, delivers outsourced customer experience services with a focus on digital interactions. Its Maadi site hires English-speaking customer service and call agents.
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