Advisor I, Customer Service – English (Yogyakarta)

An entry-level call center advisor role at Concentrix in Indonesia, handling inbound and outbound calls plus internet contacts to resolve routine customer product or service issues. It requires a high school diploma, basic PC skills, and willingness to rotate shifts; the position is based at a Concentrix site in Indonesia.

• Handle inbound and outbound calls and internet inquiries from customers
• Meet contractual KPIs for service delivery
• Clarify customer requirements and provide resolution using decision-support tools
• Greet customers courteously and build rapport
• Maintain basic knowledge of client products and services
• Document and notate accounts accurately
• Offer additional products and/or services
• Track, document and retrieve information in the call tracking database

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Courteous with strong customer service orientation
• Dependable with strong attention to detail
• Tolerance for repetitive work in a fast-paced, high production environment
• Ability to rotate shifts as needed
• Additional experience/skills may be required based on location or program

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.