Taking applicationsVoice Support·Posted 14h ago
Customer Support Representative
OSA Outsourcing AdvantageVerified company
Dominican Republic, Philippines, Colombia, South Africa +2 more
Pay
Not listed
Job type
Full-time · Remote
Hours
US hours
Location
Dominican Republic, Philippines, Colombia, South Africa +2 more
EnglishMid level
About the role
Remote customer support role answering phone, email, chat, and social media inquiries for US-based businesses. It requires 2+ years of customer service experience, C1 English, and availability during Eastern Time business hours, and the listed eligible countries exclude Egypt.
What you'll do
- Respond to customer inquiries
- Resolve issues professionally
- Document interactions accurately
- Escalate complex issues
- Meet response-time goals
- Maintain customer satisfaction
- Collaborate with internal teams
- Follow company procedures
What you'll need
- 2+ years customer service experience
- Excellent English communication
- CRM/ticketing system experience
- Problem-solving skills
- Ability to multitask
- Reliable internet
- C1+ English (written and verbal)
- Availability during Eastern Time business hours
Skills
Phone, email, chat, and social media supportCRM/ticketing systemsIssue resolutionDocumentationEscalationCustomer satisfactionMultitaskingZendesk/Freshdesk/Intercom/Salesforce
Benefits
Diverse projectsSupportive work environmentWeekly payWeekends offGrowth opportunities
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