Taking applicationsVoice Support·Posted 25d ago
Manager, Customer Success (Digital First/Mid‑Market)
Aline
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
EnglishLead level
About the role
Aline is hiring a Manager of Digital Customer Success and Enablement to lead customer education and scaled digital success programs. The role manages enablement specialists and product-focused CSMs while building onboarding, adoption, and retention programs for SMB and mid-market customers.
What you'll do
- Lead customer education and training programs
- Define digital customer success strategy
- Build digital lifecycle programs and automated campaigns
- Manage customer enablement specialist and product-focused CSMs
- Partner with Product, Marketing, Sales, and CS
- Develop resources for product adoption
- Monitor engagement metrics and optimize programs
- Drive retention and expansion in SMB/mid-market
What you'll need
- 5+ years in Customer Success/Education/Digital CS/CX
- Experience developing customer training or education programs
- Experience building digital customer engagement programs
- Strong collaboration with Marketing, Product, CS
- Data-driven approach to engagement/adoption
- Experience managing enablement teams or product specialists
- Background in B2B SaaS or technology platforms
- Familiarity with CS, LMS, or product adoption platforms
Skills
Customer SuccessCustomer EducationDigital Customer SuccessCustomer EnablementProduct AdoptionB2B SaaSData-drivenTeam management
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