Hebrew Customer Service Representative

Handles inbound and some outbound calls for Hebrew-speaking customers, resolving issues and documenting cases. It is an on-site Cairo role at Teleperformance with no prior experience required and excellent English required.

• Handle inbound calls to department standards
• Provide expert advice and accurate information
• Resolve customer issues and escalate only when needed
• Document all cases clearly and concisely
• Meet schedule adherence goals
• Make outbound follow-up calls
• Use multiple applications during calls

• University graduate or equivalent degree
• College dropouts accepted with high school graduation or at least one year of university
• No particular experience required
• Previous customer experience is a plus
• Excellent command of English
• Ability to use computers
• Ability to use internet applications
• Typing speed of minimum 20 WPM and 80% accuracy

TP (formerly Teleperformance) is one of the world's largest customer-experience and business-services companies, operating in close to 100 countries. In Egypt it runs large multilingual contact-centre hubs in Greater Cairo (New Cairo and the Maadi/Katameya area), expanded by the 2023 acquisition of Majorel's Egyptian operations, and hires heavily for English and European-language customer service, sales and workforce-management roles.