Customer Care Expert ‑ Specialized Accounts 2026
ConcentrixVerified company
Quezon City, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Quezon City, Philippines
About the role
Customer Care Expert role at Concentrix in Quezon City, Philippines, handling client and business-owner interactions across customer service, technical support, and sales functions. Requires at least one year of related BPO experience, English communication skills, and willingness to work shifting schedules onsite.
What you'll do
- Engage clients and business owners via communication platforms
- Serve as a knowledge source for existing processes
- Address customer needs across service, technical support, and sales
- Research and analyze to provide resolution
- Coordinate with internal and external departments
- Identify growth opportunities in client interactions
What you'll need
- At least 1 year related BPO or similar experience
- Verbal and written English communication skills
- Excellent customer service skills
- Basic technical knowledge
- Amenable to shifting schedules and assigned account location
- Intermediate to advanced Microsoft Office proficiency
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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