Taking applicationsVoice Support·Posted 18d ago
Customer Success Engineer EMEA ‑ w/m/d
JetBrains
🇩🇪 Germany
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
🇩🇪 Germany
EnglishGermanSenior level
About the role
A technical customer success role at JetBrains for enterprise customers in EMEA, based in Germany. The job involves building technical relationships, helping customers adopt JetBrains products, and advising on software development tooling.
What you'll do
- Work with JetBrains Account Executives
- Help customers adopt JetBrains products
- Manage technical relationships for a portfolio
- Advocate for customers internally
- Recommend product enhancements
- Advise customers on technology
- Facilitate account expansions with Sales
- Evaluate new product ideas with product teams
What you'll need
- Proven technical consulting or customer success experience
- Extensive software development/QA/IT/DevOps/ML experience
- Hands-on AI/LLM knowledge
- Strong English and local language communication
- Exceptional presentation skills
- Ability to convey technical concepts
- Willingness to travel approximately 25%
- Collaborative and self-directed
Skills
Technical consultingCustomer successSoftware developmentQA/IT/DevOps/MLAI/LLMsPresentation skillsTechnical account managementCustomer advocacy
Benefits
Strong base salaryFlexible work locationRemote work up to 30 days per yearPaid time offHealth insuranceCareer growthRelocation supportLanguage classes
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