German Customer Service Specialist – Graduates & Undergraduates
Tech MahindraVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A German-speaking customer service role in Cairo handling inbound phone, email, and chat inquiries and resolving customer issues. It is open to fresh graduates and offers training, career growth, and medical/social insurance at Tech Mahindra's Citystars office.
What you'll do
- Handle inbound customer interactions via phone, email, and chat
- Provide information on products, services, policies, and procedures
- Resolve customer inquiries, concerns, and complaints
- Maintain detailed records of customer interactions
- Escalate complex issues to appropriate departments
- Meet individual and team performance targets
- Deliver high customer satisfaction
- Adhere to company policies and compliance requirements
What you'll need
- German proficiency at B2+ or above
- Good English written and spoken
- 0-2 years customer service or call center experience
- Fresh graduates welcome
- Excellent communication and interpersonal skills
- Strong problem-solving and customer-handling abilities
- Ability to multitask in a fast-paced environment
- Basic computer and Microsoft Office proficiency
Skills
Benefits
About Tech Mahindra
Tech Mahindra Egypt is a global delivery hub providing customer experience, operations and digital business services to international clients, with two offices in Cairo and capacity for 1,200+ employees. Its BPO arm hires German-speaking customer service staff and CX leaders.
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