Customer Service Associate‑Regular
AmazonVerified company
Manila, PHL, Philippines
Pay
Not listed
Job type
Full-time · On-site
Hours
US hours
Location
Manila, PHL, Philippines
About the role
Amazon Customer Service Associate role handling phone, chat, and email support for North America and UK customers. It is a permanent onsite position in Pasay City, Philippines, with paid training and an equipment package, but candidates must already have the right to work in the Philippines.
What you'll do
- Answer customer requests by phone, chat, and/or email
- Resolve order, product, payment, and website questions
- Investigate issues and guide customers to resolutions
- Serve as first point of contact for North America and UK customers
- Use tools to navigate, research, and review solutions
- Communicate effectively with customers
- Work variable, rotating, mostly graveyard shifts
- Meet performance and attendance expectations during peak periods
What you'll need
- Right to work in the Philippines without restrictions
- English fluency, written and oral
- Minimum age 18
- Completed at least two years in college or Senior High Graduate, or equivalent education/experience combination
- Proficient computer skills
- Availability to work varying shifts Monday to Sunday
- Willingness to work rotating, overnight, holiday, and weekend shifts
- Accept schedule changes based on business needs
Skills
Benefits
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
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