Healthcare Virtual Assistant (Call Center)

A remote healthcare call-center assistant role for a US food-allergy clinic group, handling inbound patient call triage, scheduling in AdvancedMD, and ticket logging for in-house staff. It is administrative only with no clinical decisions, requires AdvancedMD EMR experience and HIPAA knowledge, and is open to candidates in LatAm with availability during US business hours.

• Answer and pre-screen inbound patient calls and route to the right team member
• Handle new patient inquiries with timely, accurate responses
• Manage scheduling and rescheduling in AdvancedMD EMR across NY and Southern California clinics
• Confirm appointments and follow up on open scheduling items to reduce no-shows
• Log and flag items as tickets for in-house staff
• Track open tickets and flag anything not picked up in the expected window
• Maintain accurate patient records in compliance with HIPAA

• Prior healthcare call center, medical virtual assistant, or medical administrative experience
• Proficiency in AdvancedMD EMR (hard requirement)
• Strong understanding of HIPAA compliance
• Clear, professional, empathetic spoken and written English
• Organized and detail-oriented with high call volume
• Comfortable working independently in a fully remote environment
• Availability during US business hours