Customer Service Agents ‑ Spanish Speaking ‑ Mérida

Inbound and outbound call center agent role answering customer questions and resolving routine product or service problems for Concentrix clients. It is an on-site position at the Insurgentes Sur office in Mexico City, not a remote job, and requires Spanish plus intermediate-to-advanced English.

• Handle inbound calls, outbound calls and internet contacts per client requirements
• Provide customer service support and resolve routine problems about client products or services
• Deliver a positive customer experience through compassionate interactions
• Maintain a pleasant, professional tone in all customer contacts
• Adapt to frequent change and repetitive, high-production work
• Work rotating shifts as needed

• Courteous with strong customer service orientation
• Spanish speaking
• Intermediate to Advanced English level
• High School diploma or equivalent
• 6 months call center customer service experience (desired)
• Ability to work under constant change
• Reliable with strong attention to detail
• Willingness to work on-site in Mexico City (Insurgentes Sur)

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.