Taking applicationsVoice Support·Posted 21d ago
Customer Success Lead [Remote | MENA]
MoneyHash
Egypt
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Egypt
EnglishLead level
About the role
MoneyHash is hiring a Customer Success Lead to lead and mentor a team of Customer Success Managers for its payment infrastructure platform. The role is remote within MENA/EMEA time zone and focuses on scaling customer success processes, managing complex payment issues, and driving merchant retention and growth.
What you'll do
- Lead and mentor Customer Success Managers
- Build scalable customer success processes
- Define and monitor SLAs
- Own ticket management and prioritization
- Develop analytics frameworks for merchant health
- Create customer-facing knowledge base
- Partner with Solution Engineers on implementations
- Coordinate incident response workflows
What you'll need
- 5+ years in customer success/account management
- 2+ years in leadership
- B2B SaaS or fintech experience
- Payments/financial services knowledge
- Experience scaling CS processes and teams
- Strong analytical skills
- Clear English communication
- Experience managing high-stakes technical incidents
Skills
Customer successAccount managementTeam leadershipB2B SaaS/fintechPayment processingData analyticsCustomer relationship managementIncident management
Benefits
Remote-first across EMEA time zoneFlexible work environment
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