Taking applicationsVoice Support·Posted 14h ago
Client Service Ambassador (Food Science)
SGSVerified company
Harrisburg, PA, United States
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Harrisburg, PA, United States
Open to people in the United States
EnglishEntry level
About the role
Client service role at an SGS food science laboratory in Harrisburg, PA, acting as liaison between clients and laboratory staff. It requires lab experience and LIMS proficiency and is based in the United States, with no remote work stated.
What you'll do
- Respond to client inquiries and requests
- Resolve client complaints and result discrepancies
- Set up new client accounts in LIMS
- Maintain records of client communications
- Notify laboratory of special client requirements
- Track and trend client data
- Ensure ISO 17025 compliance
- Act as liaison between clients and laboratory staff
What you'll need
- High school diploma or GED required
- 1+ years laboratory experience required
- Proficiency with Microsoft Word and Excel required
- Proficiency with LIMS and client portal systems required
- Strong written and verbal communication skills required
- Problem prevention and problem-solving skills required
- Ability to interact professionally under stressful conditions required
- 4-year degree in Food Science, Microbiology, or related field preferred
Skills
Client communicationIssue resolutionLIMSMicrosoft Word and ExcelData tracking and trendingISO 17025 complianceSample submission documentationProblem-solving
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