Customer Service Representative (Spanish‑Catalan‑speaking) ‑ Onsite ‑ Sports Industry ‑ BC01
ConcentrixVerified company
Barcelona, Spain
Pay
$10.5–$11/hr
Job type
Full-time · On-site
Hours
EU hours
Location
Barcelona, Spain
About the role
Inbound phone and email customer service role for a sports/fashion-related client, based onsite in Barcelona. It requires Spanish, Catalan and advanced English, with full-time hours Monday to Friday 14:00-22:00 and paid training.
What you'll do
- Take incoming contacts via telephone and email
- Solve users' demands
- Log call details onto call management systems
- Provide response and resolution within SLA
- Maintain service and product knowledge
- Understand the customer profile and maintain appropriate communication
- Ensure contractual SLA is maintained
- Act as a Brand Ambassador
What you'll need
- Proficient or bilingual in Spanish and Catalan
- Advanced English
- Customer care skills
- Ability to take ownership of and progress calls to resolution
- Initiative and adaptability for training
- Proven expertise in fashion or boutique client services
- Proven expertise in e-commerce after-purchase service
- Knowledge of CRM software and payment platforms
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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