Senior Customer Success Specialist, Connect Specialty Sales, Customer Success Specialists ‑ Amazon Connect
AmazonVerified company
New York, USA, United States
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
New York, USA, United States
Open to people in the United States
About the role
Senior customer success role for Amazon Connect, advising enterprise customers on contact-center adoption and optimization. It combines customer advocacy with account planning, C-level engagement, and revenue targets in a US-based AWS specialist team.
What you'll do
- Serve as primary point of contact for strategic accounts
- Drive enterprise-wide adoption of Amazon Connect
- Deliver presentations, demos, and customer events
- Build customer skills and proficiency with Connect
- Engage C-level stakeholders on business value
- Develop account plans with field teams
- Meet annual revenue targets through adoption
- Work with partners and ISVs to extend reach
What you'll need
- 5+ years leading large-scale technical or engineering programs
- 2+ years customer-facing work with executives, technologists, or partners
- Bachelor's degree in STEM, business, or equivalent
- Experience leading technical and non-technical transformation teams
- Enterprise sales/consulting in CCaaS or SaaS preferred
- PMP or Agile/SAFe certification preferred
- Cloud services implementation experience preferred
Skills
Benefits
About Amazon
Amazon runs a large customer service and selling-partner support site in Cairo, serving customers and sellers across Europe and MENA in many languages. It also runs Amazon.eg logistics and Amazon Leo (satellite broadband) technical care teams from Egypt.
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