Customer Service Advisor ‑ Cantonese 2026

A customer service advisor role handling inbound calls, emails, and website queries for Cantonese-speaking consumers, documenting cases in a CRM and escalating issues as needed. It is a full-time position based in Quezon City, Philippines, with an assigned shift that may have varying start times.

• Answer inbound calls and respond to emails and website queries
• Verify contact information
• Create and document cases in CRM
• Log all contacts and actions in CRM
• Provide clear follow-up directions to consumers
• Escalate issues according to process direction
• Maintain knowledge of performance requirements and brands/products
• Achieve specified performance goals

• Cantonese language
• Work assigned shift
• Follow documented procedures and policies

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.