Taking applicationsVoice Support·Posted 15h ago
Customer Experience Specialist – Bilingual (Fluent in Portuguese & English) | Cairo, Egypt
AgodaVerified company
Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
PortugueseEnglishEntry level
About the role
A full-time customer experience role in Cairo supporting Portuguese- and English-speaking guests and partners by phone, email, and chat. It handles booking changes, cancellations, payments, and other queries on rotational 24/7 shifts, with hybrid work and visa/relocation support.
What you'll do
- Support guests and partners via phone, email, and chat
- Handle high-volume inquiries and deliver accurate, timely resolutions
- Own booking issues end-to-end, including changes, cancellations, and payments
- Meet individual and team KPIs for quality, productivity, and satisfaction
- Develop expertise across Agoda product lines
- Apply Agoda policies fairly and consistently
- Collaborate with Team Leaders and other teams on complex cases
- Protect customer data and maintain confidentiality
What you'll need
- Excellent spoken and written Portuguese
- B2 level English
- Strong customer focus
- Calm and professional under pressure
- Good problem-solving skills
- Flexibility to adapt to tools and feedback
- Ability to manage time in a fast-paced environment
- Reliability and integrity
Skills
PortugueseEnglish (B2)Customer focusCommunicationProblem-solvingTime managementAdaptabilityCRM/ticketing systems
Benefits
Visa sponsorshipRelocation supportHealth insurancePerformance bonusStructured trainingTravel discountsWork from anywhere up to 30 daysCareer growth
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