Taking applicationsVoice Support·Posted 15h ago
Customer Service Advisor ‑ Phenom ‑ Work Anywhere 2023
ConcentrixVerified company
Remote, Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Remote, Philippines
EnglishEntry level
About the role
A customer service advisor role handling inbound and outbound calls or internet contacts to resolve routine customer problems. It is a Philippines work-at-home full-time position with entry-level requirements.
What you'll do
- Handle inbound and outbound calls or internet contacts
- Resolve routine customer problems
- Clarify customer requirements
- Greet customers professionally
- Document and notate accounts accurately
- Offer additional products or services
- Track information in call tracking database
- Refer inquiries to published materials or senior staff
What you'll need
- High school diploma
- Three to six months relevant experience preferred
- Strong computer navigation and PC knowledge
- Ability to communicate written and verbally
- Dependable with attention to detail
- Ability to multitask and adapt quickly
- Patience in customer contact situations
- Ability to rotate shifts as needed
Skills
Customer serviceWritten and verbal communicationComputer navigationMultitaskingAttention to detailEmpathyCall trackingProduct knowledge
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
BPO / customer experience5,000+ employees
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