Associate, Customer Success ‑ Bilingual

A customer success associate role supporting an existing customer base by phone and email, running recurring product health checks and tracking customer feedback. It is a bilingual English/Spanish position based at the company's Managua, Nicaragua site, requiring prior customer service and high-volume calling experience.

• Support an existing customer base across the customer lifecycle
• Manage high volume of customer contacts via phone and email
• Verify contact information using search and productivity tools
• Conduct recurring health checks on product satisfaction and value
• Document qualitative feedback and quantitative measurements in computer systems
• Capture customer expectations, satisfaction and risk of abandonment
• Address customer concerns and roadblocks to product usage
• Work with teams and management to promote a positive customer experience

• Prior customer service experience
• Prior success meeting personal and team sales quota/goals
• Experience in high-volume calling
• Aptitude for learning new technology and data
• Ability to follow call scripts
• Excellent knowledge of MS Office
• Experience with Salesforce.com or similar CRM
• Willingness to work from home

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.