Advisor I, Customer Service – Swedish

A Swedish-language customer service advisor role at Concentrix in Kuala Lumpur, handling inbound and outbound calls plus online contacts to resolve routine product and service problems. It is an entry-level, full-time, office-based position in Malaysia that requires Swedish and offers rotating shifts.

• Handle inbound and outbound calls and internet contacts
• Clarify customer requirements and probe for understanding
• Resolve routine customer problems using decision-support tools
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Document and retrieve information in call tracking database
• Offer additional products and services
• Meet contractual KPIs

• High school diploma
• Three to six months of relevant experience preferred
• Fluency in Swedish
• Strong computer navigation skills
• Ability to work as a team member and independently
• Tolerance for repetitive, high-production work
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.