Customer Service Advisor ‑ Scheduling ‑ Independencia

A full-time customer service advisor role in Independencia, Lima, handling inbound and outbound calls and internet inquiries, resolving routine customer issues, and meeting service KPIs. The position is entry-level, requires Spanish, and involves rotating shifts with a focus on courteous, empathetic support and possible upselling.

• Handle inbound and outbound calls and internet inquiries
• Meet contractual service KPIs
• Clarify customer needs and provide routine resolutions
• Greet customers courteously and professionally
• Maintain basic product and service knowledge
• Document customer accounts and call information
• Offer additional products or services
• Escalate inquiries when needed

• Spanish language
• High school diploma
• Three to six months relevant experience preferred
• Strong customer service orientation
• Strong computer navigation and PC knowledge
• Effective written and verbal communication
• Reliable and detail-oriented
• Ability to multitask and rotate shifts

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.