Taking applicationsVoice Support·Posted 14h ago
Customer Experience Associate ‑ French Speaking ‑ Ecommerce
BrevoVerified company
Noida, Uttar Pradesh, India
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Noida, Uttar Pradesh, India
FrenchEnglishMid level
About the role
A French-speaking customer experience and success role for Brevo's Ecommerce unit, combining live chat support on Intercom with managing a portfolio of customer accounts. It is based in Noida, India, with a hybrid setup of two days working from home.
What you'll do
- Handle live chat conversations on Intercom
- Resolve daily client tickets
- Escalate and follow challenging cases to resolution
- Report bugs with clear detail to the tech team
- Manage a portfolio of French-speaking customers through onboarding, renewal, and expansion
- Drive adoption, retention, and expansion
- Deliver demos and training to customer stakeholders
- Partner with Sales, Product, Marketing, and Support
What you'll need
- At least 4 years in customer service, customer experience, or customer success
- French C1 or above and English communication skills
- Hands-on live chat support experience and comfort with Intercom
- Experience with e-commerce platforms is a plus
- Track record against KPIs such as response time, resolution quality, renewal rate, or account health
- Experience managing complex accounts with multiple stakeholders and high MRR
- Customer-focused mindset and relationship-building ability
- Familiarity with email marketing and SaaS is an asset
Skills
Live chat supportIntercomCustomer successAccount managementEcommerceEmail marketingSaaSTechnical troubleshooting
Benefits
Health insurancePaid time offPaid trainingCab facility and meal vouchersHybrid setup with 2 days WFHHome workspace budget1.4x pay on holidays/weekendsReferral program
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