Taking applicationsVoice Support·Posted 10h ago
Manager, Customer Onboarding & Success
Veracode
Anywhere in the World
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Worldwide
EnglishSenior level
About the role
Manager role leading customer onboarding and technical deployment project management for a B2B SaaS security company. It combines high-touch Enterprise onboarding with scaled digital programs and reports to the VP of Customer Success.
What you'll do
- Lead customer onboarding for Enterprise and commercial accounts
- Project manage technical deployments with CSEs and SAs
- Build tiered digital and high-touch onboarding programs
- Track onboarding milestones, risks, and time-to-value
- Ensure complete handoffs to CSMs
- Partner with Sales, Product, and Support
- Establish onboarding governance and reporting
- Monitor CSAT and adoption metrics
What you'll need
- 7+ years in Customer Success or post-sale SaaS
- 2+ years managing customer-facing teams
- Experience project managing technical deployments
- Enterprise or mid-market SaaS background
- Strong cross-functional collaboration
- Experience with scaled/digital onboarding
- Data-driven program improvement
- Customer-facing leadership
Skills
Customer SuccessCustomer onboardingB2B SaaSTechnical deployment project managementTeam leadershipDigital onboarding programsCross-functional collaborationProgram management
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