Taking applicationsVoice Support·Posted 8d ago
Customer Experience Specialist
Flex
USA
Pay
$29–$48/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishMid level
About the role
A customer experience role at a fintech company serving high-net-worth business owners, handling complex banking, credit, and payments issues via email, chat, and phone. It stands out for white-glove VIP support, cross-functional troubleshooting, and a fully remote setup.
What you'll do
- Handle complex customer issues across banking, credit, and payments via email, chat, and phone
- Guide VIP and high-revenue accounts through document verification, account setup, and troubleshooting
- Handle sensitive scenarios such as frozen accounts, disputed transactions, and application denials
- Coordinate with engineering, underwriting, risk, and compliance teams
- File detailed bug reports and test new features in staging
- Create and update documentation for process gaps
- Qualify high-value sales leads and route them to account executives
What you'll need
- Fluent English, written and spoken
- 2+ years in fintech or financial services customer support
- High ownership and ability to fix or document broken processes
- Investigative mindset and root-cause troubleshooting
- Technical fluency and fast software learning
- Exceptional judgment
- Emotional resilience
Skills
Fintech customer supportClear written and spoken EnglishZendeskSalesforceLinearSlackNotionGoogle Sheets
Benefits
Remote workAutonomyCareer growthNo micromanagement
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