Customer Representative (Italian‑speaking) – Onsite ‑ MS01

Onsite customer representative role with Concentrix in central Barcelona, handling incoming calls, emails and chats for a fashion-industry client, including calls from boutiques and shops. Italian and advanced English are required, and the job offers full paid training a fixed salary plus bonus on a temporary full-time contract.

• Take incoming customer calls via phone, email, voicemail and chat
• Take incoming calls from boutiques and shops and resolve demands
• Log call details in call management systems and resolve within SLA
• Maintain service and product knowledge for assigned customers

• Proficient or bilingual in Italian
• Advanced level of English
• Good disposition to work in a customer service environment
• Ability to listen to and understand customer needs
• Ability to own calls through to resolution or escalation

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.