Taking applicationsVoice Support·Posted yesterday
Customer Success Lead
MineHub
Remote
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Specific countries
EnglishLead level
About the role
A hands-on Customer Success Lead role at MineHub, owning customer success for the Jules recycled-materials platform and leading a small CSM team. It combines strategic account management with building playbooks and feeding customer needs into Product, and is remote within Europe.
What you'll do
- Lead, coach and develop the Jules CSM team
- Own portfolio health, retention and expansion
- Manage strategic and complex accounts
- Build and improve customer success playbooks
- Act as voice of the customer to Product and Engineering
- Partner with Sales on pre-sales scoping and handover
- Share best practice across MineHub platforms
What you'll need
- Experience in recycled materials, metals or commodities is an advantage
- Experience leading, mentoring or coaching others
- Track record managing complex accounts and software implementations
- Strong professional English
- Comfort with technical topics such as data setup and integrations
- Commercially minded
- Process-oriented and able to introduce structure
- Self-starter comfortable with ambiguity
Skills
Customer success leadershipCommodity supply chainsStrategic account managementTeam coaching and developmentRetention and expansionSoftware implementationData and integrationsCommercial acumen
Benefits
Remote workCareer growthMission-driven teamStartup energyFreedom to lead initiativesOwnership of accountsIndustry partnerships
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