Senior Customer Service Representative ‑ Onsite
TTECVerified company
Seattle, Washington, United States
Pay
$24.5/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Seattle, Washington, United States
Open to people in the United States
About the role
A senior customer service role handling escalated and complex customer contacts for a well-known online retailer, working onsite at the client facility in Seattle, Washington. It is an onsite US position paying a base wage starting at $24.50 per hour with benefits such as PTO and tuition reimbursement.
What you'll do
- Resolve escalated or complex customer calls
- Support client employees on health and safety issues via phone, email, chat and Slack
- Create detailed case documentation on incidents and reports
- Manage complex scenarios with strict confidentiality
- Handle workplace accidents, injuries, facility access issues, theft reports and medical events
- Consult on products and answer customer questions
What you'll need
- Ability to work onsite at the client facility in Seattle, WA
- 2 or more years of customer service experience
- Some post-secondary education
- Strong verbal and written English with impeccable spelling and grammar
- Comfortable making decisions and researching solutions
- Solution-oriented mindset
- Ability to navigate multiple computer systems while managing interactions
Skills
Benefits
About TTEC
TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.
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