Taking applicationsVoice Support·Posted 14h ago
Customer Service Operation Support Specialist
Maneuver MarketingVerified company
Philippines, Malaysia, Indonesia
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Philippines, Malaysia, Indonesia
EnglishMid level
About the role
Customer Service Operation Support Specialist handling specialist customer cases, chargebacks, payment disputes, reshipments and operational follow-up for a DTC health and wellness brand. The role focuses on detailed case management, approved procedures and occasional outbound customer calls, with eligibility limited to listed Southeast Asian countries.
What you'll do
- Investigate chargebacks and payment disputes
- Handle reshipments, delivery issues, escalations and refund exceptions
- Manage assigned queues and maintain accurate case records
- Follow SOPs, approval requirements and financial/data controls
- Participate in QA reviews and coaching
- Identify process improvements and update documentation
- Support temporary customer-facing initiatives and outbound calls
What you'll need
- Strong attention to detail and follow-through
- Sound judgement and appropriate escalation
- Ability to prioritize deadlines and work across systems
- Clear written and verbal English
- Reliable remote working practices
- Care when handling customer information and financial actions
- Willingness to learn and adapt to new tools
Skills
Attention to detailInvestigative skillsCase managementChargebacks and payment disputesClear written and verbal EnglishZendeskShopifyRemote working practices
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