Senior Bilingual Healthcare Customer Service Representative – French‑English – Remote Canada

A remote customer service role in Canada supporting healthcare customers via calls, email and messages, including scheduling preventive maintenance visits. It requires French-English bilingualism, at least one year of healthcare call center experience, and Canadian residency.

• Answer incoming customer communications via calls, emails and other message formats
• Conduct research to resolve customer issues
• Use system tools and resources to find contact information and update systems
• Organize and arrange preventive maintenance site visits efficiently
• Communicate with customers and Field Engineers to schedule and reschedule appointments
• Mentor junior team members and provide training on best practices

• 1+ year of call center experience supporting a healthcare account
• Familiarity with healthcare programs and applications
• 1+ year or more post-secondary education or 2 years of equivalent experience
• High school diploma or equivalent
• Bilingual French-English
• Ability to recognize, apply and explain product or service knowledge
• Computer experience
• Must already reside in Canada

TTEC is a global customer experience technology and services company. Its Cairo site (Maadi) hires multilingual customer service and sales representatives in English, French, German, Italian, Spanish, Portuguese and Dutch for European and global clients.